If something went wrong and normal support didn't fix it, this is your formal route. Every grievance is logged, tracked and answered within the timelines below.
Work through the levels in order — quoting the previous ticket ID each time gets you a faster answer.
LEVEL 1
Support Desk
Customer Support Team
Start here for any booking, payment, refund or entry issue. Most cases close at this stage.
Acknowledged in 24 hrs · resolved in 3 working days
Go to Support DeskLEVEL 2
Grievance Officer
Ms. Riya Menon
If Level 1 didn't resolve it, or you had no reply within the promised window, escalate here with your ticket ID.
Acknowledged in 48 hrs · resolved in 15 days
LEVEL 3
Nodal Officer
Mr. Vijin Raj
Final internal escalation for grievances unresolved at Level 2, or matters involving policy and compliance.
Acknowledged in 72 hrs · resolved in 30 days
Issue type
Acknowledged
Resolved by
Payment failed / amount debited
Acknowledged:24 hours
Resolved by:5–7 working days
Refund for cancelled event
Acknowledged:48 hours
Resolved by:5–7 working days
Ticket not received
Acknowledged:24 hours
Resolved by:Same day
Entry denied at venue
Acknowledged:24 hours
Resolved by:7 working days
Organiser or listing complaint
Acknowledged:48 hours
Resolved by:15 working days
Data privacy or account request
Acknowledged:72 hours
Resolved by:30 days